{"id":21496,"date":"2024-11-11T13:35:44","date_gmt":"2024-11-11T13:35:44","guid":{"rendered":"https:\/\/apirosport.com\/?p=21496"},"modified":"2026-04-01T09:10:46","modified_gmt":"2026-04-01T09:10:46","slug":"service-ar-grundlaggande-for-en-bra-kundrelation","status":"publish","type":"post","link":"https:\/\/apirosport.com\/sv\/service-ar-grundlaggande-for-en-bra-kundrelation\/","title":{"rendered":"Service \u00e4r grundl\u00e4ggande f\u00f6r en bra kundrelation"},"content":{"rendered":"\n
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P\u00e5 Apirosport skapar vi inte bara f\u00f6rs\u00e4ljningar. Vi l\u00e4gger stort fokus p\u00e5 att bygga upp relationer med v\u00e5ra kunder och vara en best\u00e5ende partner man kan lita p\u00e5. En del i detta \u00e4r v\u00e5rt serviceutbud som vi effektivt och konstant arbetar med. Kim J\u00f6rgensen, Service Manager p\u00e5 Apirosport, ber\u00e4ttar mer om hur vi jobbar med service, varf\u00f6r det \u00e4r viktigt och hur man kan f\u00f6rebygga eventuella problem. <\/strong>
Varf\u00f6r \u00e4r det s\u00e5 viktigt med en v\u00e4l fungerande service?<\/strong><\/p>\n\n\n\n

Svaret f\u00e5r bli beroende p\u00e5 vilket perspektiv man har:<\/p>\n\n\n\n

1. <\/strong>Ur mitt och v\u00e5rt perspektiv s\u00e5 \u00e4r det givetvis till stor del f\u00f6r att vi vill ha n\u00f6jda kunder som k\u00e4nner en trygghet med oss som leverant\u00f6r. D\u00e5 kan vi bygga starka och lojala kundrelationer och f\u00e5 en l\u00e5ngsiktighet och stabilitet i v\u00e5r verksamhet.<\/p>\n\n\n\n

2. <\/strong>Antar man kundens perspektiv s\u00e5 \u00e4r v\u00e4l det konkreta svaret att man vill ha m\u00e5nga och n\u00f6jda betalande medlemmar. \u00c4r det n\u00e5got som verkligen bidrar till det motsatta s\u00e5 skulle jag s\u00e4ga att det \u00e4r trasiga maskiner. Tar det dessutom l\u00e5ng tid innan de lagas s\u00e5 bidrar detta till frustration hos medlemmar vilket b\u00f6r vara f\u00f6rsta prioritet att undvika. En v\u00e4l fungerande service kan ocks\u00e5 avsev\u00e4rt f\u00f6rl\u00e4nga livsl\u00e4ngden p\u00e5 maskinparken. <\/p>\n\n\n\n

3. <\/strong>Till viss det handlar det f\u00f6r mig om att jag i grunden \u00e4r v\u00e4ldigt mycket t\u00e4vlingsm\u00e4nniska. N\u00e4r jag f\u00f6rst kom in i branschen 2015 hade vi p\u00e5 Apirosport ett ganska tr\u00e5kigt rykte kring v\u00e5r service. Till stor del var detta dessutom v\u00e4lf\u00f6rtj\u00e4nt men m\u00e5ls\u00e4ttningen sattes snabbt till att ha branschens b\u00e4sta service. Det finns inget bra s\u00e4tt att benchmarka sig f\u00f6r att s\u00e4kerst\u00e4lla att s\u00e5 \u00e4r fallet men jag \u00e4r \u00f6vertygad om att vi ligger v\u00e4ldigt bra till. Att v\u00e5ra s\u00e4ljare idag med gott samvete kan prata stolt kring v\u00e5r service i dialog med befintliga och potentiella kunder blir f\u00f6r mig ett kvitto p\u00e5 vad vi \u00e5stadkommit de senaste \u00e5ren.<\/p>\n\n\n\n

Hur jobbar Apirosport med service?<\/strong><\/p>\n\n\n\n

<\/p>\n<\/div><\/div>\n<\/section>\n\n\n\t

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Jag \u00e4r \u00f6vertygad om att man blir bra p\u00e5 det man m\u00e4ter. D\u00e4rf\u00f6r m\u00e4ter vi ett antal nyckeltal. Vi har valt att m\u00e4ta de nyckeltal som vi definierat som viktigast f\u00f6r kundn\u00f6jdheten, dvs. TTS (Time To Service), FTFR (first time fix rate).<\/p>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Kim J\u00f6rgensen – Service Manager, Apirosport<\/p>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

Har du n\u00e5gra fr\u00e5gor eller funderingar?<\/a><\/p>\n

H\u00f6r av dig till Kim J\u00f6rgensen h\u00e4r!<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

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\n\n\t\t\t\t\t\t\t\t\t\t\t\n\n\t\"Absolut,\n\n\n\t\t\t\t\t\t\t\t\t\t\t
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Har du n\u00e5gra fr\u00e5gor eller funderingar?<\/a><\/p>\n

H\u00f6r av dig till Kim J\u00f6rgensen h\u00e4r!<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t

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Som jag n\u00e4mnde tidigare s\u00e5 har f\u00f6retagets serviceorganisation gjort en gedigen resa de senaste \u00e5ren. En stor bidragande orsak till att det varit m\u00f6jligt \u00e4r helt enkelt att vi haft goda f\u00f6ruts\u00e4ttningar. Beslut har tagits att vi ska satsa p\u00e5 service och d\u00e4rmed har vi ocks\u00e5 haft m\u00f6jlighet att beh\u00e5lla och vidareutveckla ett team av mycket kompetenta individer. \u00c4ven om vi jobbar v\u00e4ldigt individuellt s\u00e5 har vi stor nytta av varandra. Alla har olika erfarenhet och kompetens och denna kan vi dela inom teamet \u00e4ven om vi s\u00e4llan jobbar bredvid varandra.<\/p>\n\n\n\n

Ut\u00f6ver det har vi jobbat mycket med statistik och lagerniv\u00e5er s\u00e5 att vi kan lagerh\u00e5lla de delar vi ofta anv\u00e4nder. Vi har tre utg\u00e5ngspunkter i Sverige d\u00e4r vi har egna reservdelslager, Helsingborg, Stockholm och G\u00f6teborg, samt att vi har sex v\u00e4lutrustade servicebilar. M\u00e5let \u00e4r givetvis att vi s\u00e5 ofta som m\u00f6jligt ska kunna reparera utrustningen vid f\u00f6rsta bes\u00f6ket vilket vi ofta kan tack vare att vi har r\u00e4tt reservdelar och material med oss fr\u00e5n b\u00f6rjan. <\/p>\n\n\n\n

Vi har ocks\u00e5 utvecklat programvara f\u00f6r att ytterligare effektivisera s\u00e5 att v\u00e5ra kunder ska uppleva s\u00e5 snabb respons som m\u00f6jligt. Direkt n\u00e4r en kund har registrerat ett \u00e4rende till oss kan v\u00e5ra servicetekniker se detta. Alla kan se alla lagersaldo samt varandras lagersaldo och vad som tidigare blivit reparerat p\u00e5 maskinen i fr\u00e5ga. I och med detta eliminerar vi \u201dinterna mellanh\u00e4nder\u201d som annars skulle tillf\u00f6ra m\u00e5nga timmar till v\u00e5r ledtid. Sammanfattningsvis jobbar vi allts\u00e5 brett f\u00f6r att kunna tillhandah\u00e5lla s\u00e5 god service som m\u00f6jligt och jag skulle vilja sammanfatta de tre ben vi st\u00e5r p\u00e5 ovan som m\u00e4nniskor, statistik och teknik. <\/p>\n\n\n\n

Ja, Apirosport \u00e4r ju v\u00e4ldigt stolta \u00f6ver hur servicen utvecklats de senaste \u00e5ren. Och visst har vi \u00f6verv\u00e4gande bevis p\u00e5 att h\u00e5rt jobb l\u00f6nar sig? <\/strong>Absolut, jag \u00e4r \u00f6vertygad om att man blir bra p\u00e5 det man m\u00e4ter. D\u00e4rf\u00f6r m\u00e4ter vi ett antal nyckeltal m\u00e5nadsvis och redovisar s\u00e5v\u00e4l p\u00e5 riksniv\u00e5 som p\u00e5 individniv\u00e5. Vi har valt att m\u00e4ta de nyckeltal som vi definierat som viktigast f\u00f6r kundn\u00f6jdheten, dvs. TTS (Time To Service), FTFR (first time fix rate). D\u00e4rf\u00f6r m\u00e4ter vi ocks\u00e5 utifr\u00e5n kundens perspektiv, dvs. vi b\u00f6rjar m\u00e4ta samma sekund som kunden registrerar sin felanm\u00e4lan till oss och m\u00e4ter d\u00e4refter varje minut alla dygnets timmar inkl. helger fram till dess att vi har \u00e5tg\u00e4rdat det som kunden felanm\u00e4lt. V\u00e5rt genomsnitt hittills 2024 t.o.m. oktober ligger d\u00e4r p\u00e5 65,7 timmar. FTFR \u00e4r f\u00f6r mig framf\u00f6rallt ett medel f\u00f6r att n\u00e5 en bra TTS men icke desto mindre ett v\u00e4ldigt viktigt nyckeltal, h\u00e4r ligger vi stabilt kring 94 \u2013 95% m\u00e5nad efter m\u00e5nad. <\/p>\n\n\n\n

Vi m\u00e4ter givetvis ocks\u00e5 antal utf\u00f6rda \u00e4rende, per individniv\u00e5, regionsniv\u00e5 och riksniv\u00e5 samt tid per \u00e4rende, total k\u00f6rstr\u00e4cka osv, men dessa \u00e4r mest interna m\u00e4tv\u00e4rden f\u00f6r att kunna planera verksamheten p\u00e5 ett bra s\u00e4tt samt om n\u00e5got av v\u00e5ra nyckeltal drar iv\u00e4g vill vi ha underlag f\u00f6r att kunna analysera varf\u00f6r. <\/p>\n\n\n\n

Apirosport erbjuder ju \u00e4ven kvalitetsservice. Vad inneb\u00e4r detta och varf\u00f6r \u00e4r det en bra id\u00e9 men kontinuerlig kvalitetsservice? <\/strong><\/p>\n\n\n\n

N\u00e4r vi s\u00e4ger kvalitetsservice menar vi en servicegenomg\u00e5ng i av hela eller delar av maskinparken f\u00f6r att uppr\u00e4tth\u00e5lla god kvalit\u00e9 p\u00e5 maskinerna. Detta kan j\u00e4mf\u00f6ras med att serva en bil regelbundet i st\u00e4llet f\u00f6r att v\u00e4nta med att kontakta verkstaden till n\u00e4r n\u00e5got g\u00e5tt s\u00f6nder. Vi sm\u00f6rjer, justerar, sp\u00e4nner, kalibrerar och g\u00e5r igenom om delar b\u00f6rjar bli slitna och beh\u00f6ver bytas ut. Om kunden \u00f6nskar kan vi ofta byta ut delen direkt vid kvalitetsservicebes\u00f6ket tack vare v\u00e4l utrustade servicebilar. <\/p>\n\n\n\n

Anlitar man oss f\u00f6r denna typ av regelbunden underh\u00e5llsservice s\u00e5 kan vi dessutom ofta f\u00f6rebygga en hel del problem som annars skulle uppst\u00e5. Stickprov som vi gjort har visat att gym som b\u00f6rjar med kvalitetsservice minskar antal felanm\u00e4lningar n\u00e4stkommande tolv m\u00e5nader med 30 procent. L\u00e4gg d\u00e4rtill till en trevligare anv\u00e4ndarupplevelse i en nyservad maskin s\u00e5 \u00e4r det l\u00e4tt att se v\u00e4rdet i att jobba med kvalitetsservice.<\/p>\n\n\n\n

<\/p>\n<\/div><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

P\u00e5 Apirosport skapar vi inte bara f\u00f6rs\u00e4ljningar. Vi l\u00e4gger stort fokus p\u00e5 att bygga upp relationer med v\u00e5ra kunder och vara en best\u00e5ende partner man kan lita p\u00e5. En del i detta \u00e4r v\u00e5rt serviceutbud som vi effektivt och konstant arbetar med. Kim J\u00f6rgensen, Service Manager p\u00e5 Apirosport, ber\u00e4ttar mer om hur vi jobbar med […]<\/p>\n","protected":false},"author":2,"featured_media":21497,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[68],"tags":[],"class_list":["post-21496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nyheter"],"acf":[],"yoast_head":"\nService \u00e4r grundl\u00e4ggande f\u00f6r en bra\u2026 | Apirosport<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/apirosport.com\/sv\/service-ar-grundlaggande-for-en-bra-kundrelation\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service \u00e4r grundl\u00e4ggande f\u00f6r en bra kundrelation | Apirosport\" \/>\n<meta property=\"og:description\" content=\"P\u00e5 Apirosport skapar vi inte bara f\u00f6rs\u00e4ljningar. Vi l\u00e4gger stort fokus p\u00e5 att bygga upp relationer med v\u00e5ra kunder och vara en best\u00e5ende partner man kan lita p\u00e5. En del i detta \u00e4r v\u00e5rt serviceutbud som vi effektivt och konstant arbetar med. 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